For all technical support queries, feature requests, account recovery operations, or general inquiries about the Sanatan Bhakti application, please contact our support desk directly via email.
Email: support@zivprime.comIf you selected our Alternative Billing System (processed securely via our partner Razorpay) and wish to query a transaction, request an invoice copy, or file a refund claim, please follow our structured resolution path:
Find your billing Transaction ID on your UPI receipt, card statement, netbanking notification, or Razorpay confirmation email.
Complete the secure dispute resolution form below with your registered app email, amount, date, and query details.
Our financial support desk will audit transaction logs. Refunds are strictly limited to verified technical errors (e.g. double-charging), credited via Razorpay in 5-7 days.
Please fill out this form to log a billing dispute or query. This form applies strictly to transactions processed via our alternative payment system (Razorpay). For Google Play Billing transactions, please initiate disputes directly through your Play Store Account page.
If you purchased your premium subscription using the default Google Play Billing mechanism, you are protected by Google's consumer policies. Standard refunds, dispute logs, and membership terminations for Play Store purchases must be managed directly through the Google Play App or play.google.com/store/account/orderhistory. Zivprime cannot directly refund or alter transactions processed by Google Play.