Privacy Policy

Welcome to Sanatan Bhakti, developed by Zivprime ("we," "our," or "us"). We are deeply committed to protecting your privacy and ensuring a secure, serene, and legally compliant environment for your spiritual and devotional journey. This Privacy Policy outlines exactly how we collect, use, process, disclose, and safeguard your data when you interact with our mobile applications, payment frameworks, support services, and associated digital systems.

By installing, accessing, or utilizing the Sanatan Bhakti application, you explicitly consent to the data structures, sync architectures, and payment disclosures described in this policy. If you do not agree with any provision of this policy, please do not use the application.

1. Information We Collect

To personalize your spiritual experience and manage secure access to premium features, we collect the following types of information:

A. Personal Information Provided by You

• Profile Credentials: Your name and age group, provided voluntarily during registration to curate customized daily quotes and spiritual targets.
• Authentication Data: Your phone number or email address, used for secure login via Firebase Authentication and — where you subscribe on our website — to link and unlock your premium access.

B. Usage and Preference Data

• Spiritual Preferences: Selection of your devotional goals (e.g., Peace & Calm, Better Sleep, Spiritual Growth) and preferred categories (e.g., Chants, Mantras, Bhajans, Sleep Sounds, Wallpapers) to customize your feed.
• Engagement Metrics: App settings, audio volume, playback caching logs, and daily progress activity (used to calculate daily meditation streaks).

C. Technical Device Information

• Device Details: Basic hardware parameters (operating system version, screen resolution, connection parameters) to ensure smooth background media playback and HD wallpaper downloads.

2. How We Use Your Information

We process your data strictly to deliver, protect, and improve our devotional service, including:

• Personalizing your home feed with relevant spiritual tracks, sleep sounds, and live wallpapers.
• Securing your account session and maintaining your premium subscription access across multiple devices.
• Processing user-submitted support tickets and billing inquiries to ensure transparent and speedy dispute resolution.
• Tracking meditation streaks and achievement badges to support your spiritual habits.

3. Third-Party Services & Data Sync

To ensure secure operations, diagnostics, and marketing optimizations, we integrate trusted third-party SDKs and services which handle data according to their own privacy policies:

• Firebase Authentication & Cloud Firestore (Google): Used to securely verify your identity, manage sessions, and sync your user profile data safely in real-time.
• Firebase Crashlytics & Analytics (Google): Used to gather real-time crash diagnostics, performance reports, and basic usage event statistics to help us monitor app stability and fix technical glitches.
• Meta / Facebook SDK (Meta Platforms, Inc.): Used to track app installations, log custom usage events (such as tracking daily progress milestones), and measure the performance of our marketing campaigns. Meta collects details including your device's unique specifications, IP address, and Advertising ID (e.g., AAID or IDFA). You can manage or reset advertising identifier access via your mobile device system privacy settings.
• Google Play Billing (Google LLC): Used to securely process in-app payments and manage premium feature subscriptions. Google handles all billing credentials directly, and Zivprime does not store or process payment card details.
• Razorpay (Razorpay Software Private Limited): Used to securely process subscription payments made on our website (bhakti.zivprime.com) and to manage recurring UPI AutoPay / card / net-banking mandates. Razorpay is a PCI-DSS compliant payment gateway and collects your payment details directly. Razorpay processes this data under its own Privacy Policy.

4. Payments & Subscriptions

Premium subscriptions can be purchased through two channels: Google Play Billing for in-app purchases, and Razorpay for purchases made on our website. In both cases, we never collect, see, or store your card number, CVV, bank credentials, UPI PIN, or any other payment credential — these are captured and processed entirely by the payment provider on their own secure infrastructure.

To activate and manage your premium access, we store only the limited billing information listed below:

• Subscription status & plan: whether your subscription is active, in its introductory period, cancelled, or expired, and the date of the next renewal.
• Transaction references: non-sensitive identifiers such as the Google Play Order ID or the Razorpay payment, subscription, and mandate IDs, together with the amount and date — used for support, reconciliation, and refunds.
• Mobile number (website purchases only): the phone number you enter at checkout, so that we can unlock premium inside the app for that number, and so that we can contact you about your subscription.

We use this information solely to provide, activate, support, and manage your subscription, and to meet our legal, tax, and anti-fraud obligations. We do not sell this information, and we do not use it for advertising.

Communications about your subscription: for website purchases, your payment provider and/or we may send you transactional messages by SMS, email, or WhatsApp — including the pre-debit notification required before each recurring charge, payment receipts, and renewal or failure notices. These are service messages tied to your subscription and are not marketing.

5. System Permissions & Local Audio Caching

We believe in data minimization. We only declare and request the absolute minimum permissions required for basic app utility:

• INTERNET: Required to stream high-quality devotional tracks and load HD live wallpapers from our secure servers.
• WAKE_LOCK: Necessary to keep the audio processor active during meditation or background playback when the screen is dimmed.
• LOCAL CACHING: Our application utilizes local storage caching to store audio files (sleep sounds, custom ringtones) on your device. This minimizes internet bandwidth usage and enables seamless offline playback.

6. AI-Generated Original Content

7. Strict Account Deletion & Data Retention

You have full ownership of your personal data. We comply strictly with global privacy standards (including GDPR and CCPA) and Google Play Developer Policies regarding account deletion:

• In-App Account Deletion: You can permanently delete your account directly from within the app. In the app Settings, tapping the "Delete Account" button will instantly and permanently wipe your authentication record, user profile, streaks, and all related database records from our database servers.
• Web-Based Account Deletion Request: If you have uninstalled the application or wish to request deletion externally, you can submit a deletion request by emailing us at support@zivprime.com. Upon verifying your identity, we will permanently delete your account and all associated data from our servers within 7 business days.
• Retained Data: Financial records, if any, associated with your subscription transactions are retained securely as required under local tax laws and regulations.

8. Data Security & Encryption

We implement robust technical and organizational security measures to protect your information. Your data is encrypted both in transit (using HTTPS/TLS) and at rest (within Firestore secure databases). Access to data is strictly limited to authorized database administrative functions for technical maintenance.

9. Children's Privacy

Our services are designed for general audiences and do not knowingly collect or solicit personal information from children under the age of 13. If we discover that a child under 13 has registered without verified parental consent, we will delete their data from our servers immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically for any updates.

11. Grievance Officer & Contact

For any privacy concerns, data requests, or complaints, please contact our Grievance Officer:

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.