Refund & Cancellation Policy

App Name: Sanatan Bhakti  |  Parent Studio: Zivprime  |  Last Updated: August 1, 2026

Thank you for choosing Sanatan Bhakti, developed by Zivprime. We want to ensure your spiritual and devotional journey is peaceful and seamless. This Refund & Cancellation Policy explains how to cancel, when you are entitled to a refund, and how quickly we process it.

Premium subscriptions are sold through two channels, and the channel you paid through determines who handles your refund:

  • Inside the app — billed by Google Play Billing.
  • On our website (bhakti.zivprime.com) — billed by Razorpay, handled directly by us.
Where This Policy Applies

This Refund & Cancellation Policy applies to all premium subscriptions for Sanatan Bhakti, whether purchased inside the mobile application or on our subscription checkout at bhakti.zivprime.com. This page is the single authoritative version; any copy hosted elsewhere is for convenience only.

1. Pricing You Are Agreeing To

  • In-app (Google Play): ₹4 for 3 days of introductory access, then auto-renews at ₹399 per month.
  • Website (Razorpay): ₹2 for 1 day of introductory access, then auto-renews at ₹399 per month.

All prices are in INR and inclusive of applicable taxes. The exact amount and renewal date are shown on the checkout screen before you confirm.

2. Delivery of Service

Premium is a digital service — nothing is physically shipped, so no shipping charges or delivery timelines apply. Access is activated immediately on successful payment: instantly for in-app purchases, and within a few minutes for website purchases, unlocked for the mobile number you entered at checkout. If premium is not active within 30 minutes of payment, you are entitled to a full refund — just email us.

3. How to Cancel

Cancelling is free and can be done at any time. Cancellation stops all future renewals; you keep premium access until the end of the period you have already paid for.

  • Google Play subscriptions: Google Play Store → profile menu → Payments & subscriptions → Subscriptions → Sanatan Bhakti → Cancel subscription.
  • Website (Razorpay) subscriptions: use Cancel Subscription inside the app, or email support@zivprime.com and we will cancel the mandate within 1 business day and confirm by email. You can also revoke the mandate yourself at any time from your UPI app (GPay / PhonePe / Paytm → AutoPay or Mandates) or your bank's net banking portal.
  • Cancel at least 24 hours before your renewal date to make sure the next charge is not taken. You will receive a pre-debit notification at least 24 hours before every recurring charge.

4. Refunds — Website Purchases (Razorpay)

For subscriptions purchased on our website, we handle refunds directly. We will issue a full refund in any of these cases:

  • You were charged but premium access was never activated, or a technical fault on our side prevented you from using it.
  • You were charged after having already cancelled your subscription.
  • You were charged a duplicate or incorrect amount.
  • You were charged a renewal you did not intend, and you contact us within 7 days of that charge, provided the premium content has not been substantially used (for example, bulk offline downloads) during that renewal period.

To request a refund, email support@zivprime.com from your registered address with your registered mobile number and the Razorpay Payment ID from your receipt, or use the form on our Support page.

Refund Timeline

We acknowledge every refund request within 48 hours and approve or decline it within 5 business days. Approved refunds are initiated to your original payment method immediately on approval, and typically appear in your account within 5–7 business days, depending on your bank or UPI provider. Refunds are never issued as store credit or vouchers. Where a refund is declined, we will tell you the reason in writing.

5. Refunds — In-App Purchases (Google Play)

Purchases billed by Google Play are governed by Google Play's refund process, and we cannot directly reverse them. To request a refund, visit Google Play → Account → Order history, or contact Google Play support. If your request is declined by Google and you believe there was a fault on our side, contact us and we will assist you in escalating it with Google.

6. What Is Not Refundable

  • Periods you have already used and enjoyed in full, where no fault or unintended charge occurred.
  • Requests made more than 7 days after the charge, except where there was a billing error or service failure on our side.
  • Accounts terminated for breach of our Terms & Conditions (for example, piracy or redistribution of our content).

The ₹2 introductory (trial) fee is non-refundable once premium access has been granted, as content is delivered digitally and immediately. Likewise, monthly charges are generally non-refundable once the billing period has begun, except where a charge was made in error as described above.

Nothing in this policy limits any rights you have under the Consumer Protection Act, 2019 or other applicable Indian law.

Contact Support

For questions or assistance regarding cancellations, subscription updates, or if you encounter any technical issues with premium provisioning, please contact our support team:

📧 Email Support: support@zivprime.com

🏢 Registered Office:

Harshal Rathod, Sole Proprietor, trading as Zivprime
Rathod Niwas, Ramnagar,
Karanja Lad, Maharashtra 444105, India