Delete Account & Data

At Sanatan Bhakti, developed by Zivprime, we are committed to giving you complete control over your personal data. If you no longer wish to use our application or would like to erase your digital footprint, you can request the deletion of your account and all associated personal records at any time.

1. How to Delete Your Account

We provide two convenient methods for account and data deletion:

A. In-App Account Deletion (Instant & Automated)

We recommend using the in-app option as it instantly and securely purges your records from our databases without any manual processing delays:

1. Open the Sanatan Bhakti app on your mobile device.
2. Ensure you are logged in to the account you wish to delete.
3. Navigate to the Profile or Settings screen.
4. Tap the Delete Account button.
5. Confirm the deletion prompt. Your account authentication, profile preferences, and application data will be permanently wiped immediately.

B. Web-Based Deletion Request (Manual Verification)

If you have already uninstalled the application or cannot access the app, you can submit an external deletion request using the form below, or by emailing us directly at support@zivprime.com.

Upon verifying your ownership of the account, we will permanently purge all associated data from our servers within 7 business days.

2. Data We Delete

When your account deletion request is processed, the following personal data is permanently and irreversibly erased from our Firestore databases and authentication servers:

• Authentication Record: Your registered phone number, email address, and Firebase login credentials.
• User Profile: Your name, age group, and profile avatar info.
• App Preferences: Your spiritual targets, categories selections, and home feed customizations.
• Meditation Metrics: Meditation streaks, daily progress tracker stats, and achievements.

3. Data We Retain

To comply with standard financial auditing, local tax regulations, and anti-fraud guidelines, we retain the following transaction details under legal necessity:

• Payment & Billing History: If you purchased premium subscriptions, Zivprime retains transaction records — Google Play Order IDs, or Razorpay payment / subscription / mandate IDs for website purchases, along with the payment date and amount. These records contain no payment card, bank, or UPI credentials. They are retained only as long as required under applicable tax, accounting, and anti-fraud regulations, after which they are permanently purged.

Submit Deletion Request

Fill out the form below to submit a manual account deletion request. Please use the exact email or phone number associated with your Sanatan Bhakti account.

Registered Email or Phone Number

Registered Name (Optional)

I confirm that I want to delete my account and associated data. I understand that this action is permanent and cannot be undone.

Request Data Deletion